TERMS OF BUSINESS

we are Multimax Direct when an order is placed with us we will do business with you under the following terms. These terms do not affect the statutory rights you have by law

1. PRICES

We offer goods for sale through:
o our website multimaxdirect.com
o our van sales include additional door to door speedy delivery and consultation service
We may offer things at a lower price. This could be a special offer or just an everyday price cut.

2. VAT
   The prices we quote always include VAT at the relevant rate.
3. PAYMENT
   We offer all our goods on a payment-when ordered basis. This means you must pay us when you place the order. We can take payment by most credit cards and debit cards. We will only accept your order if we receive the payment in full. We do not provide credit.
4. SENDING YOU THE GOODS
   We will normally send you your goods on the same working day, as long as we receive your order before 6 pm (Sunday 2pm).

Delivery for items delivered direct from our supplier may take longer. You can find delivery information on the top right-hand corner of the product page. This information will vary depending on the item you are buying and the supplier that is shipping the item.

5. DELIVERY
   We will deliver your order to any address in the UK. For standard delivery, we use a national carrier and in most cases you will receive your goods within the next 2 to 3 working days. If you live in a remote area it may take longer for our courier to locate you. If a speedy delivery quicker delivery is important, you may choose one of our premium delivery options. We will confirm this with you at the time you place your order. If you order by post and ask for a delivery option that is not available to your address, we will not charge you for it.

Delivery for items delivered direct from our suppliers can take between two and five working days. The items will be delivered by the supplier’s chosen carrier. You can find the estimated delivery time of each directly shipped item on the top right-hand corner of the product page. Once you have placed your order, we will contact you by phone or email with more delivery information.

6. RECEIVING ORDERS
   Unless we have your written authorisation, we will always need an authorised signature when delivering goods to you.
7. AVAILABILITY
   We aim to keep enough stock so that we never run out. However, at times when there is unexpectedly high demand, we may unfortunately run out. If this happens, we may delay sending out your order for a couple of days while we get new stock. If you have chosen a premium delivery option, or we are expecting a longer delay, we will use the information you have given with your order to let you know about our progress. You may contact us at any time to check on the progress of your order.
8. CANCELLATION
   If you want to cancel your order, you can do so at any time until we send it out. We normally pack and send out orders very quickly so if you want to cancel your order, please email us at info@multimaxdirect.com or call +44 (0) 1935 310298 to arrange for the item to be collected. Your legal rights as a consumer are not affected.
9. QUALITY ASSURANCE
   If any of the goods we supply fail to perform satisfactorily due to faulty materials or workmanship, contact us at any time and we will work with you to deal with the problem. This may involve a repair, providing a replacement product or giving you a full or partial refund. Your rights, defined in the Consumer Rights Act 2015, are not affected by these terms. Your legal rights as a consumer are not affected.
10. OUR MISTAKES
    We are constantly updating our products, prices and offers. We are confident of our technology and staff but we realise that we sometimes may make mistakes. If we offer goods for sale incorrectly, we will always try to honour our offer. There may be rare circumstances where it is not possible for us to do this. In these cases, we will contact you and explain the situation. If we cannot sort out the matter fairly with you, we can refuse your order and refund any payment you may have made.
11. UNEXPECTED CIRCUMSTANCES
    If things like strikes, wars, acts of terrorism or even small things like power cuts interfere with our business with you, we will do our best to keep things going. However, we will not be legally responsible to you for any failure which is due to these unexpected circumstances or any other situation outside our control.
12. AGE RESTRICTIONS
    Age restrictions apply to some goods we supply. By ordering these goods, you are confirming that you are over 18 and that the person receiving the delivery is also over 18. To make sure we are keeping to the law, we may occasionally have to ask you to provide proof of age (either in person, by email, fax or post).
13. LEGAL RESPONSIBILITY
    Nothing in these terms of business should affect your legal rights or limit our legal responsibility for death, personal injury or fraudulent misrepresentation resulting from our negligence, or any other liability which we cannot limit or exclude by law. (This includes our legal responsibility under section 2(3) of the Consumer Protection Act 1987.) We will not compensate for delivery delays or failures that are outside our control unless you have asked us for a premium delivery option. In these circumstances, we will limit what we pay you to a refund of the delivery charges you have paid. We will not be legally responsible to you for any losses which both we and you could not expect at the time you bought the goods. If you are a trade customer, we will not be legally responsible to you for any business losses.
14. LAW
    These terms of business will be governed by English law. Any disputes will be dealt with by the English courts.

Customer Support
AFTER SALES SUPPORT
The following guide covers all you need to know about cancelling orders or returning products, please note your statutory rights are not affected by this guidance.
CUSTOMER SERVICE
• info@multimaxdirect.com or call +44 (0) 1935 310298
• OPENING HOURS
• Mon-Fri 7am – 8pm
• Sat & Bank Hols 7am – 7pm
• Sun 9am – 5pm
Cancelling an order

1. Your statutory rights
   Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013, you have the right to cancel any order you make via the Multimax Direct website and to obtain a full refund, from the moment you place your order up to 14 days after you receive your goods. For more information regarding your rights visit the Which? Consumer Rights website.
2. Our cancellation process
   If you want to cancel your order, you can do so at any time until we send it out. We normally pack and send out orders very quickly so if you want to cancel your order, please call us on Freephone 0808 100 7211 as soon as possible. We are required by law to provide this cancellation form, but you do not have to use it and you may find calling us is more convenient. If we have not already sent the goods out, we will cancel your order and issue a full refund (including delivery charges) to the credit card, debit card or PayPal account used to place your order. We will make the refund as soon as possible and within 14 days of cancellation. If we have sent the goods before you cancel your order, you can still get a refund by following the returns procedure set out below.
   Returning an item other than faulty
3. Your statutory rights
   Under the Consumer Contracts Regulations, you may return goods and obtain a full refund, provided you notify Multimax Direct of your intention to do so within 14 days of the date of receipt by you. You will then have a further 14 days to return the goods from this notification date. We will aim to send you a full refund within 14 days of receiving the goods from you. For more information regarding your rights visit the Which? Consumer Rights website.
4. 30 Day Money Back Guarantee
   Within 30 days of receipt, any unused item can be returned at your expense for a full refund. Original packaging, all accessories and order number must be included. Our terms exclude the collection of unwanted goods. Contact our customer service team on info@multimax Direct.com,
   Items delivered direct from the supplier – these items cannot be returned to branch. To return these items please call or email our customer service team on info@multimaxdirect.com, or call to arrange for the item to be collected.
   Faulty Goods
5. Your statutory rights
   Under the Consumer Rights Act 2015, if any goods delivered to you are faulty or unfit for purpose, provided you notify us within the first 30 days of purchase, you are entitled to a full refund or, if you prefer, exchange or replace your product.
   If this 30-day period has passed, we will offer a repair or replacement provided that you report the fault within 12 months of purchase. If we are unable to repair or replace the item(s) we will provide you with a refund. After 12 months, your statutory rights as a consumer will continue to apply. For more information regarding your rights visit the Which? Consumer Rights website.
   Please note for faulty goods reported after 6 months you must be able to show that the fault was present when delivered to you.
6. Our returns procedure for faulty goods
   You can contact us at any time and we will work with you to deal with the problem as quickly as possible. This may involve a repair, providing a replacement product or giving you a full or partial refund.
   Supplier Helplines
   These major suppliers provide product warranty backed with technical advice, repair and return services:
   Sealey 01284 757 505
   US Pro 01427 611 717
   Bergan 01782 208042